1. Who We Are

Creative Quality Marketing, LLC ("we," "us," "our") operates the website creativequalitymarketing.com. We are a full-service digital marketing agency located at 320 Robinson Ave, Suite 212, Newburgh, NY 12550.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our tools, or engage our services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily submit through our website forms and tools:

Contact Form: Name, email address, phone number (optional), service interest, and your message.
Marketing Assessment: Name, email address, phone number (optional), and your answers to assessment questions.
ROI Calculator: Name, email address, and the business data you enter (revenue, goals, industry, budget).
Proposal Builder: Name, email address, phone number, referral source, and selected services.
Newsletter Signup: Name, email address, and phone number (optional).
Booking/Scheduling: When you book a meeting via Calendly, your name, email, and scheduling preferences are collected by Calendly and shared with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and analytics tools:

Google Analytics 4: Page views, session duration, traffic sources, device type, browser, approximate location (city/region level), and user behavior on the site.
Meta Pixel: Page views and conversion events for measuring the effectiveness of Facebook and Instagram advertising.
Cookies: Small text files stored on your device to enable website functionality, remember preferences, and analyze usage patterns.
Server Logs: IP address, browser type, referring URL, pages visited, and timestamps.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services.
Send you your marketing assessment results, ROI analysis, or proposal details.
Add you to our newsletter list (with your consent) to send weekly AI and marketing news and updates.
Create a lead record in our CRM (Notion) to track and follow up on your inquiry.
Send internal notifications to our team via Slack when a new lead comes in.
Improve our website, tools, and services based on usage patterns.
Measure and optimize our advertising campaigns.
Comply with legal obligations.

4. Third-Party Services

We use the following third-party services to operate our website and business. Each has its own privacy policy:

Vercel: Website hosting and deployment.
Resend: Transactional email delivery and newsletter management.
Notion: Customer relationship management (CRM) and lead tracking.
Slack: Internal team notifications for new leads.
Google Analytics 4: Website analytics and traffic measurement.
Meta (Facebook/Instagram): Advertising pixel for conversion tracking.
Calendly: Meeting scheduling and booking.
Google Workspace: Business email and communication.

We do not sell, rent, or trade your personal information to any third party. We only share your information with the services listed above for the specific purposes described in this policy.

5. Newsletter & Email Communications

If you opt in to our newsletter (via any form on our website), you will receive periodic emails with AI and marketing news, updates, and insights. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

We use Resend to manage our email list. Your email address and name are stored in our Resend audience. We do not share your email list with any third party.

6. Cookies

Our website uses cookies to:

Enable basic website functionality.
Remember your language preference.
Analyze website usage via Google Analytics.
Track advertising conversions via Meta Pixel.

Most web browsers allow you to control cookies through settings. Disabling cookies may affect some website functionality.

7. Data Retention

CRM Records: Lead and client data is retained in our Notion database for the duration of our business relationship and as long as necessary for legal and operational purposes.
Newsletter Subscribers: Your information is retained until you unsubscribe or request removal.
Analytics Data: Google Analytics data is retained according to Google's data retention policies (default 14 months).
Email Communications: Transactional emails are retained in Resend for operational purposes.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your personal data (subject to legal retention requirements).
Opt out of marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, contact us at cesar@creativequalitymarketing.com.

9. Data Security

We take reasonable measures to protect your personal information, including:

Encrypted connections (HTTPS/SSL) on all pages.
Secure API connections to all third-party services.
Spam protection on all forms (honeypot fields, rate limiting, time-based checks).
Environment variables for all API keys and secrets (never exposed in client-side code).
Access controls limiting who can view lead and client data.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Embedded Content

Our website may include embedded content from other websites (videos, images, scheduling widgets). Embedded content from other websites behaves as if you visited that website directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: cesar@creativequalitymarketing.com
Phone: (845) 978-9617
Address: 320 Robinson Ave, Suite 212, Newburgh, NY 12550